Frequently Asked Questions
Getting Started
What is Miterl?
Miterl (pronounced "mee-teh-roo") is an uptime monitoring service that watches your websites and servers 24/7. It supports HTTP(S), Ping, SSL and keyword checks, with alerts to Slack, email, Chatwork and LINE when something goes wrong. Built-in status pages and optional incident investigation make it a strong fit for web agencies and product teams.
How do you pronounce "Miterl"?
Miterl is pronounced "mee-teh-roo" (Japanese: ミテル). The name plays on the Japanese word miteru (見てる), meaning "watching" — fitting for a service that watches your sites around the clock. We write it as "Miterl (ミテル)" in Japanese-language docs.
Is there a free plan?
Yes. The Free plan includes 5 monitors with no credit card required. It comes with 5-minute checks, email notifications and 1 status page — enough to use in production.
How is Miterl different from other monitoring tools?
Our signature feature is Incident Investigation: when your site goes down, Miterl's engineers investigate the root cause and deliver a report (included in Standard and Pro plans). Pro plans can include NDA-based server-side investigation. It's monitoring plus a hands-on incident response partner.
Monitoring
What monitor types are supported?
HTTP(S), Ping (ICMP), TCP, keyword checks, SSL certificate expiry, WHOIS information, Heartbeat (awaiting signals from your jobs), and DOM Integrity (title / h1 / required text / noindex etc.). Useful for both public websites and internal batch processes.
Can I change the check interval?
Minimum interval depends on your plan: 5 min on Free, 3 min on Standard, 1 min on Pro. You can set the interval per monitor, tightening it for critical services and loosening it for less important ones.
Does Miterl check from multiple locations?
Yes. Checks run from multiple probe locations, and a failure at one location is re-confirmed from a different probe before an incident is opened. This suppresses false positives caused by transient network issues at any single location.
What can keyword monitoring do?
It checks whether a specific string is present (or absent) in the response. Useful for detecting 'Internal Server Error' pages or confirming that expected content hasn't been stripped by defacement or regression.
Does it notify me before SSL expires?
Yes. Standard and above plans automatically check your SSL certificate expiry and send alerts before it runs out, preventing surprise outages from expired certificates.
What is Heartbeat monitoring?
Your batch jobs or cron scripts ping a Heartbeat endpoint on a schedule. If no ping arrives within the expected window, Miterl automatically opens an incident. Useful for monitoring backend processes that aren't reachable from the outside.
Does Miterl detect website tampering (DOM Integrity)?
Yes, on the Pro plan. DOM Integrity monitoring checks title / h1 / required text / noindex detection / specific DOM nodes to flag defacement and unexpected structural changes. Detected violations can also be surfaced on public status pages.
Can I bulk-import monitors via CSV?
Yes. Use CSV import / export from the monitor list. Download the template and fill in name / url / type / interval_seconds / failure_threshold / keyword / tags / sla_target_percent. Duplicate URL+type combos and rows that exceed the plan limit are skipped automatically; the result screen shows counts and reasons.
Can I pause or tag monitors in bulk?
Yes. Tick multiple monitors on the list and pause / resume / tag / delete them in one action — handy when a client maintenance contract changes.
Incidents
Are incidents created automatically?
Yes. When a monitor goes down an incident is created automatically, and it auto-resolves when recovery is detected. Downtime duration, impacted services and check logs are linked to each incident.
Can I create incidents manually?
Yes. Log incidents manually from the dashboard to record cause and action taken. You can post the same content to your status page for customer-facing communication.
Can I record a post-mortem after an incident?
Yes. Add a post-mortem to resolved incidents — summary, root cause, timeline, permanent fix, recurrence-prevention plan. The record builds a knowledge base and is automatically embedded in the incident PDF for client reporting.
Can I mute alerts during maintenance?
Yes. Schedule maintenance windows to pause checks and silence alerts for a given period. Ideal for planned deploys or upstream maintenance windows.
What is the Incident Investigation feature?
A Miterl-exclusive service where our engineers investigate the root cause of your outages and deliver a report. Included monthly: 1 on Standard, 3 on Pro (each up to 1 hour). Pro plans can opt into NDA-based server-side investigation.
Can I run on-call drills against production?
Yes. The Drill feature deliberately raises an incident so you can rehearse the detect → alert → respond flow with your team. Drill incidents are completely hidden from public status pages and subscriber notifications, so customers are never exposed to them.
Can I monitor more aggressively right after a release?
Yes. Release Watch mode tightens the check interval and sensitivity for selected monitors right after a deploy, then reverts to normal monitoring once the window expires — ideal for catching deploy-induced regressions early.
Can I audit a site before launch?
Yes. The pre-launch audit checks SSL, common headers, status codes and other essentials before a site goes live. It can also be triggered from CI via the API, making it a natural pre-launch checklist gate.
Can I auto-pause monitors during a deploy and auto-resume after?
Yes. Each monitor exposes a maintenance webhook token that CI/CD can call to pause and resume around deploys. The same mechanism can also start Release Watch from CI; triggers fired during a maintenance window are blocked automatically.
Status Pages
How do I set up a status page?
Create one from the Status Pages section. Pick the monitors to display, set a public URL, brand logo and colors. Historical incidents and uptime percentages appear automatically.
Can I use a custom domain like status.example.com?
Yes, on Pro and above. Point a CNAME record from your subdomain to `status.miterl.com` and an SSL certificate will be issued automatically. Use the 'Verify domain' button in the dashboard to check propagation.
Can I create a private, internal-only status page?
Yes. Toggle the page to private and set a password — visitors must enter the password to view it, even if they know the URL. Useful for internal stakeholders or specific-client visibility.
Can I embed the status page in my own site?
Public status pages can be embedded via `<iframe>`. Drop them into your help center or support pages as a 'Current service status' section. The embed snippet is available from the page edit screen in the dashboard.
Can I customize the logo and colors?
Yes. Upload your logo and brand color from Company Settings — they're applied to the status page header and accent color. The Standard plan and above can also hide the 'Powered by Miterl' footer.
Can I run multiple status pages for different audiences?
Yes, up to your plan's limit. Common patterns: a public page (key services only), an internal page (all monitors), and per-client pages — each tailored to its audience.
Notifications
Does a single error trigger an alert immediately?
No. By default an alert is only sent after 2 consecutive failures. If the next check succeeds, the consecutive-failure counter resets to 0 and no alert is sent — this prevents flapping caused by transient network blips. The 'failure threshold' on each monitor is configurable from 1 to 5: set it to 1 for instant alerts on a single failure, or 3–5 to further suppress flapping on noisy synthetic checks. The maximum detection delay is roughly 'check interval × failure threshold' (e.g. 1-minute interval × 2 → up to 2 minutes).
Which notification channels are supported?
Email is available on every plan. Standard adds Slack and Chatwork. Pro further adds LINE, Webhook, and SMS. Each monitor can route to multiple channels so different team members see the right alerts.
What does the webhook payload look like? Can I verify signatures?
Webhooks are delivered as JSON POST requests, and Pro plans include HMAC-SHA256 signature headers for verification. Delivery logs and retries are visible in the dashboard. See the Webhook / HMAC signature guide under /docs for details.
Can I mute alerts at night?
Yes. Set Quiet Hours per notification target. For example: SMS-only overnight, Slack + email during working hours.
What if no one responds to the first alert?
Standard and above plans support automatic escalation: if downtime persists beyond a threshold, alerts are re-routed to a secondary contact. The full flow is visible in the dashboard.
Can I see a log of every alert sent?
Yes. Every notification (Email / Slack / Chatwork / LINE / Webhook / SMS) is logged with destination, channel, delivery status, and failure reason — useful when reviewing whether an alert actually landed during an overnight incident. Retained for 90 days.
Security & Team
Is two-factor authentication available?
Yes. Enable TOTP-based 2FA from Account Settings. Compatible with Google Authenticator, Authy and similar apps. Recovery codes are issued on setup.
Are there different team member roles?
Four roles: Owner / Admin / Member / Viewer. Owners handle billing and plan changes; Viewers get read-only access — useful for giving clients visibility without exposing controls.
Can I scope what each member can see by client or team?
Yes. The Workspaces feature splits one company account logically. Member / Viewer roles can be pinned to specific workspaces, hiding monitors from other clients. Limits: Free=1 / Standard=3 / Pro=Unlimited.
Billing & Plans
How do I upgrade my plan?
Change plans from the Billing page. Upgrades take effect immediately and are prorated.
Can I cancel anytime?
Yes. Downgrade to Free or cancel your subscription from the Billing page. No cancellation fees.
Is there an Enterprise plan?
Yes, custom pricing for large-scale deployments. Includes unlimited monitors, dedicated support, SLA and custom requirements. Contact funbrew.tech to get in touch.
Other
What is Miterl's own uptime?
We target 99.9% uptime on redundant infrastructure. Miterl's own service status is published on a public status page.
How does support work?
Free: email support. Standard: priority email. Pro: dedicated support. Incident investigation is bundled separately into Standard/Pro.
Can I send monthly reports to my clients?
Yes. Standard and above plans let you generate monthly uptime PDF reports per client group. You can share them with customers via a signed URL.
Is there an API?
Yes. Miterl exposes a REST API covering monitors, incidents, status pages and other key resources. Generate API keys from the API Keys page in the dashboard and integrate from CI/CD or internal tools. See the API reference under /docs for details.
Have more questions? Feel free to contact us.
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